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Thank you for your email to my inquiry. As I’ve not heard back from you in 24 hours
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travel, and I no longer need your services,
Thank you for your trouble.
I am resending this email because we have not heard back from my first email. We have 4 nights in China for 4 pax. Possibly 10th July fly out 15th July. Would love to see Great Wall ( the most beautiful part of the 5 sections) and any other cultural things we can fit in. Not too worried about eating. Maybe Terracotta Warriors, but may be too far to travel. Happy to read any suggestions for our 4 days in China.
look forward to hearing from you
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All the travel articles are written by men, not robots. Every man has his own likes and dislikes though he claims to be objective.
2) Limited
Many travel guidebooks are trying to offer detailed and accurate travel information. In doing so, they also shorten the eyesights and limit the brains of the travel guidebook users.
3) Outdated
The world is becoming flat with the coming internet information age. Printed information is dying quickly.
4) Biased against travel agencies.
Some travel guidebooks are biased agianst travel agencies, especcially Frommer’s. The following paragraph about “Beijing Organized Tours”
Your travel specialist in Beijing takes care of you before, during and even after your trip. You can meet them if you like.
Value for Money Spent
As a local real travel agency, we handle most of the travel service directly reducing the tour cost which helps to save your money.
Prompt response
If you should have a problem during your trip, we can act on your behalf.
We provide one to one service to you offering help and advice
As a local travel expert, we can design for you a personalized trip per your specific travel request.
Must See Places in Beijing
We can offer you an important list of must see attractions and various kinds of city tours and the Great Wall hike suggestions.
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We can update you on all local travel information. And help you understand what you need to be aware of before you arrive in Beijing.
Change or Cancellation
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Bus Route: 20, 22, 37, 42, 55, 65, 71, 123, 503
East Nanjing Road: 37, 65, 66, 108, 123, 135, 220, 251, 305, 306, 307, 314, 317, 330, 868, 910, 928, 929, 940, Tourist Bus Line 8 or Subway Line 2 and get off at East Nanjing Rd. Station.
Transportation: Metro: Line 1, Line 2, Line 8 and get off at People’s Square
and Shanghai World Financial Center.
It houses a 1.9-metre-tall jade statue of Buddha carved out of a single piece jade whose color is lustrously and spotlessly white. The look of the the figure is dignified with a kind face. Besides, this rare treasure in the world, there is another jade Buddha statue in a reclined position.
Open Hours: 8:30 to 17:00
Route: 19, 14, 36, 54, 63, 68, 76, 105, 106
ADD: at 170 Anyuan Road
Acrobtics Theatres in Shanghai:
I wrote an email to Manlo as follows:
2. As a travel agency, it cannot control all the service offered by its suppliers such as flights, hotels, trains and attractions and many more. So it is advisable for you to keep an eye on the quality of service on the part of the suppliers. Once you find some discrepancies, please contact your travel agency immediately to advoid any losses.
3. You are highly advised to use a local travel agency if you plan a complicated travel arrangement. If you should have a problem during your trip, your travel agency can act on your behalf to see that your problem is solved. It is hard for you to deal all the suppliers one by one on your own.
It takes time to enjoy everything that Beijing City has to offer. But if you only have a few days to spare, you can economize by seeing the top ten attractions in Beijing City or doing the top 10 things. In that way, you can say that you have experienced Beijing City, even if your stay there lasts only for a few days or just the weekend
1. Forbidden City
To many, many people, Beijing is an ancient capital city in the east. Forbidden City is the right place for you to start your Beijing tour by unveiling its mysterious face. Consisting of over 9,000 rooms and spread over 250 acres, this large palace complex was built between 1406 and 1420, but was burnt down, rebuilt, sacked and renovated countless times, so most of the architecture you can see today dates from the 18th century and on wards during the Qing Dynasty. Wear comfortable shoes as you have to walk a lot! I highly recommend going with a guide. It really is helpful to have a guide explain the stories behind the site and tell you about the important historical parts in the forbidden city. Or if you are non-group tourists, I suggest you rent multi lingual guide recorder either at Meridian Gate ( southern gate of Forbidden city ) or the Gate of Divine Prowess (Northern gate of Forbidden City) and return it when you finish your tour of Forbidden City. After you visit the Imperial Palace and go out of the Gate of Divine Prowess, you can enter into Jingshan Park, climb a bit and overlook the panorama of the Imperial Palace. In the evening, especially in summer, Forbidden City is brilliant. Colored lights from all directions lighten Meridian Gate, the Gate of Divine Prowess, turret, palace wall and other main palaces.
How to get there:
URL: http://www.dpm.org.cn/
Add: No.4 Jingshan Front Street, Dongcheng District 65132255
Opening Hour: 8:30-17:00
Time of finshing selling ticket: 15:00 pm
Travel Time: two hours
Entrance Fee: RMB 60
Take No. 1, 2, 4, 5, 10, 20, 52, 57, 22, 54, 120, 802, special No.1 bus and get off at Zhongshan Phongshan Park stop or Tian Am Men stop.
Take subway.
2. Tiananmen Square
What is the symbol of Beijing? There are various answers. But Tiananmen Square is definitely on the top list. Located in the heart of Beijing City, it is the site for massive parades and rallies, which is the largest square of this kind in the world. This was the site when in 1949, from a rostrum on Tiananmen (the Gate of Heavenly Peace), Chairman Mao proclaimed the establishment of the People’s Republic of China. Tiananmen Square is surrounded by Tiananmen ( Gate of Heaven Peace ) on its north ; the Great Hall of the People on its west, the meeting place of national people’s congress of the People’s Republic of China; on the east of Tiananmen Square is the National Museum of China, and visiting the exhibition is like reading concise China General History; there are Monument to the People’s Heroes and Chairman Mao’s Mausoleum on the south.
At sunrise and sunset the raising and lowering ceremony of the Chinese National Flag is well worth the watching. The precision of the young troops is very well performed. Go there about 30 minutes early to have a good seat. Spend the time to see the people (soldiers, tourists and locals) makes the square a true highlight for the first time visitors.
How to get there:
Tiananmen Square: Free
Tiananmen (Gate of Heavenly Peace): RMB 15
The Great Hall of the People: RMB 15
Chairman Mao’s Mausoleum: Free
The National Museum of China: RMB 15
Open Time (Tiananmen Square): Whole Day
Travel time: 2-4 hours
Take No.1, 2, 4, 5, 10, 20, 52, 57, 22, 54, 120, 802, special No.1 bus and get off at Zhongshan Park stop or Tian An Men stop. Take subway.
3. Temple of Heaven
I recommend Temple of Heaven as a real highlight of Beijing. It is located in the southern part of Beijing, and has been one of the most holy places for the whole country for more than five centuries. It used as a complex of sacrificial buildings for the Ming and Qing emperors, and is the largest one in Beijing among several royal altars to Heaven, Earth, the Sun, the Moon and other deities or symbolic forces of Nature. If you go to the Temple of Heaven in the early morning, you can see groups of people practicing all types of kung fu and taiji. Many people contentedly entertain each other with music,songs or quietly playing cards. You can also practice with them if you are so inclined. This is another good activity for the jetlagged. What makes the temple unique is the century-old trees - line upon line of Chinese cypress, Chinese juniper and scholar trees. Some of the cypresses are more than 600 years old. Dr Henry Kissinger, when he visited the temple, stated that while the USA could recreate the Temple of Heaven if it desired, it could not create the trees!
How to get there:
Add: on the east of Tianqiao, Chongwen District 67018866
Open Time: 6:00-21:00
Take 6, 20, 39 Buses
Travel Time: 1.5 hours
Entrance Fee: RMB 35
4. Summer Palace
As the largest royal garden in China, Beijing’s Summer Palace is actually a parklike imperial retreat spread out over 10 square miles. The Summer Palace in northwest suburban Beijing is the largest and most complete imperial garden existing in China. Once a summer retreat for emperors, this 290-acre park is still a retreat for the tourists, who can relax here or walk around ancient pavilions, mansions, temples, bridges and huge lake. Summer Palace mainly consists of Longevity Hill (Washoushan) and Kunming Lake. Much of it is covered by Kunming Lake. With masterly design and artistic architecture and integrationg the essence of Chinese garden arts, the Summer Palace has a title of “Imperial Garden Museum”. It is an imperial garden most completely reseved with richest landscapes and concentrated buildings. The Summer Palace was added to the world cultural heritage list in 1998
How to get there:
URL: http://www.summerpalace-china.com/
Add: Yiheyuan (Summer Palace) Road, Haidian District 62881144-209
Open Time: 6:30-20:30
Take busses No.726, 826, 718, 332, 331 or 737 and get of at Yiheyuan Dongmen
Entrance Fee: RMB 40 (low season) / RMB 50 (peak season)
5. Ming Tombs
This is an amazing site for many reasons. First, it is outside Beijing, so you have a chance to escape the city and see a bit of the countryside. Second, it is relatively near the Great Wall, so you can visit both in one day. Third, the tomb itself is an eye opener. Some 50 kilometers northwest of the downtown Beijing, known as the “13 Tombs”, this is the burial site of 13 out of 17 emperors of the Ming Dynasty. There are just two tombs which have been excavated and open to the public: Dingling and Changling. Changling is the first tomb to be built. It took 2 years for renovation, and was opened in 1958. Dingling has been excavated so thoroughly that one has to get into the burial chamber itself. However, it is a very steep climb down and people who have problems with their heart or kneels are not suggested to visit the underground tomb. For wheel-chair users or those who don’t want to go deep inside a tomb, I recommend Changling Tomb.
How to get there:
Entrance Fees as below:
Changling Tomb: RMB 30 (Nov.01 to Mar.31) / RMB 45 (Apr.01 to Oct.31)
Dingling Tomb: RMB 40 (Nov.1 to Mar.31) / RMB 60 (Apr.1 to Oct.31)
Opening Time: Changling Tomb: 08:30 to 17:30 / Dingling Tomb: 08:30 to 18:00
Travel Time: Two hours
Tourist Bus Route: 1, 2, 3, 4, 5
6. Great Wall
If you are in a rush, you can get the most out of your visit to Beijing by hiking one of the sections of the Great Wall. The Great Wall snaking across Beijing in its northern part is about 600 kilometers long. Along the total length of the Great Wall around Beijing, there are major eight sections including Badaling, Juyongguan, Huanghuacheng, Jiankou, Mutianyu, Gubeikou, Jinshanling, and Simatai. Most of the sections of Great Wall in Beijing are well-preserved and mainly the remains from the Ming Dynasty, an era of huge construction. For the climbing of the Great Wall, strong footwear is needed! In summer, please prepare for sunblock, sunglasses and water.
Badaling Great Wall:
Entrance Fees: RMB40 (Nov. 01 to Mar. 31); RMB 45 (Apr. 01 to Oct. 31)
Opening Hours: 06:40 to 18:30
Hiking Time: Two and a half hours
How to get there: Take Bus 919.
Or take tourist bus
No. 1 at Front Gate ( Qianmen );
No. 2 at Beijing Railway Station;
No. 3 at East Bridge;
No. 4 at Xizhi Gate or Beijing Zoo;
Juyongguan Great Wall:
Entrance Fee: RMB 45
Opening Hours: 07:30 to 17:30
Hiking Time : Two hours
How to get there:
Take tourist Bus Route as below:
Take No. 1 at Front Gate ( Qianmen )
Take No. 2 at Beijing Railway Station
Take No. 3 at East Bridge
Take No. 4 at Beijing Zoo or Xizhimen Gate top
Mutianyu Great Wall:
Entrance Fee: RMB35
Opening Hours: 07:30 to 17:30
Hiking Time: Two and a half hours
How to get there: Take Bus no 916
Simatai Great Wall:
Entrance Fee: RMB 35
Opening Hours: 08:00 to 17:00
Hiking Time: Two hours
How to get there:
Take the 970 bus out of Beijing to Miyun and hire a taxi from there.
Jinshanling Great Wall:
Entrance Fee: RMB 30
Opening Hours: 08:00 to 16:50
Hiking time: Two hours
7. Hutongs
Do you have the experience of taking a pedicab? In the old Beijing hutong areas, you can find the ancient transportation tools now still preserved for tourists as the main traffic tool of visiting hutongs - Beijing unique old city lanes. The neighborhoods of narrow, twisting streets represent the “real life” of Beijing, where passageways connect to courtyards of traditional compact homes. Pedicab tours of the hutongs cover the attractions that normally include the Drum Tower, courtyard neighborhoods and Prince Gong’s mansion. There are lots of many small resturants, bars, and inns. From the top of the Bell Tower you can overlook the surrounding hutongs. The most interesting part of the hutong tour is walking through “Pipe Tobacco Alley” near the Bell Tower. On this tour you will enjoy the real people’s Beijing. On the other end of Pipe Tobacco Alley has some of Beijing’s fashionable cafes.
How to get there:
Two Sites for Hutong Exploring:
Shichahai Area: north of Beihai Park
Dazhalan Area: south of Tiananmen Square
Rickshaw: RMB 50-100
8. Olympic Sites
Usain Bolt of Jamaica broke the world record by winning both the 100 and 200 gold medals at the Olympics; at the Water Cube (the National Aquatics Centre), Michael Phelps of America makes history with 8 Gold Medals in Beijing! A visit to the Beijing Olympic Green sitting at the north end of the Beijing city’s axis is an eye-opener for your Beijing trip.
How to get there:
Entrance Fee: Water Cube RMB 40; Water Cube RMB 60
Subway Line 8 (Olympic Special Line): get off at Olympic Sports Center Station,
get out of the station from Exit B1 (northwest exit) or Exit B2 (northeast exit), and walk north.
Bus Route Take bus no. 82, 538 and get off at National Stadium East Station.
9. Beijing Roast Duck
Beijing duck is the local flavor of Beijing. Climbing the Great Wall, enjoying Beijing Opera and savoring Beijing Duck are the three “musts” for those visiting Beijing for the first time, which you cannot miss. The traditional method of preparing Beijing Duck has a history of over a hundred years and boasts a great reputation to this day. If you ask which is the best Beijing duck house ( restaurant ) in Beijing, different people will offer you different answers. Actually it is quite a personal taste of which one is the best.
How to get there:
Qianmen Quanjude Roast Duck Restaurant
Add: 32 Qianmen Dajie, Chongwen District
Open hours: 11am-1:30pm, 4:45pm-8pm
By bus: take lines 110, 120, 20, exit at Dazhalan
Tel: 6710 1379
Hepingmen Quanjude Roast Duck Restaurant
Add: 14 Qian Men xi dajie, Xuanwu District
Open hours: 11am-2pm, 4:30pm-10:30pm
By bus: take lines 14, 7, 15, subway line 2, exit at Hepingmen
Tel: 6301 8833
Wangfujing Quanjude Roast Duck Restaurant
Add: 9 shifuyuan Hutong, Wangfujing dajie, Dongcheng District
Open hours: 11am-1:30pm, 4:30pm-8:30pm
By bus: take lines 1, 4, 37, 52, exit at wangfujing
Tel: 6525 3310
10. Beijing Opera
Beijing Opera is a number of stylized action, including singing, dancing, dialogue and acrobatic fighting to tell a story or present different characters and their feelings of happiness, anger, sorrow, surprise, fear and sadness. In Peking opera there are four main types of roles: sheng (male) dan (young female), jing( painted face,male), and chou (clown, male or female). The characters may be loyal or treacherous, beautiful or ugly, good or bad, their images being vividly presented.
How to get there:
Huguang Huiguan Ancient Opera Building
Add: 3 Hufang Road, Xuanwu District ,Beijing
Tel: 63529134
Time: 9:00-19: 00 closed on Monday
Bus: Take buses NO.5,6,23,50,53,102,105 and get off at Hufangqiao stop
Ticket: 150 yuan
Liyuan Theatre
Add: 1/F Qianmen Hotel, Yongan Road, Hufangqiao, Xuanwu District, Beijing
Tel: 63540841
Bus: Take bus NO.19,40,59,61,122,819 and get off at Hufangqiao stop
Ticket: 20-150yuan
Chang’an Grand Theatre
Add:In the Guanghua Chang an piazza ,East Chang an Avenue
Tel:65101309
Time:afternoon and evening show
Ticket: 20-180yuan
If it is your first time to visit Xian, then you may wonder what are the most important things to do in Xian for a short trip of 2-3 days. There is huge information on what to see in Xian, which you may get from either some popular travel books or plentiful quality websites including tripadvisor.com and about.com. As a local travel expert, I’m happy to present you my version of Top 10 Things to Do in Xian for your reference. You are kindly advised to visit Xian per your personal interest. Hope my Top 10 Things to Do in Xi’an will be helpful in planning your Xian trip.
Tang Dynasty Music and Dance Show
For most first time visitors, it is a pleasant surprise that you won’t find yourselves lonely when night falls in the ancient city of Xian. The major avenues of Xi’an like Xi Dajie, Nan Dajie and Dong Dajie are brightly and beautifully lit lined with luminous neon signs stores. If you are not interested in the street evening shopping, then the Big Goose Pagoda Square and Nanhu Lake are the favorite night hangouts, where the dazzling lights and beautiful scenery will surely shock you! Is this Xian? Yes, it is!
If you prefer a night performance to kill your night time, Tang Dynasty Show is your best choice, which is on the most Xian visitors’ top 10 attractions list. Tang Dynasty Music and Dance Show is an outstanding element of this ancient rich and prosperous society, giving an insight into the peaceful life style of the Tang Dynasty (618 – 907). There are two major venues to put on the performance - Shaanxi Song & Dance Theatre and Tang Dynasty Palace, which both offer two choices - performance including dinner or excluding dinner.
Where and When to See:
1. Shaanxi Song & Dance Theatre
Showing Hours 20:00 - 21:00
No. 165, Wenyi Road, Xi’an (outside the east gate )
2. Tang Dynasty Palace
20:30 - 21:40
No. 75, Chang’an Road, Xi’an (outside the south gate ) Top
Army of Terra-Cotta Warriors
To visit Army of Terra Cotta Warriors is the main reason why you are here in Xian. You may have already seen its pictures from China travel books or China tour related travel websites. The original site was found by a local farmer digging a well in 1974. Now it has turned into the most important attraction in Xian - Terracotta Warriors and Horse Museum. It is located about 50km east of the Xian City. The museum includes Pit 1, Pit 2 and Pit 3 as well the exhibition hall of the chariots and horses. The Pit 1 is the largest of the three. To get there you may take a public bus from Xian Train Station Bus Terminal, or take a taxi or rent a car from a local tour company. Admission Fee: RMB 90
Ticket Selling Hours: 08:30-17:30
How to get there:
Xian Railway Station Bus Terminal: Take tourism bus no.5, bus no.914, 915 ( about one hour )
(the East Square of Xian Railway Station)
Huaqing Hot Spring
People usually visit Huaqing Hot Spring on the way to or back from the Terra Cotta Army since this site is located under the Lishan Mountain just 5 km east of the Terracotta Warriors and Horse Museum. It is famous for both its spring scenery and the romantic love story of Emperor Xuanzong (685-762) and his concubine Yang Guifei in the Tang Dynasty (618-907). If you want to know more about the Chinese history, especially the Tang Dynasty as well enjoy Chinese gardening, this is the right place.
Entrance Fee: RMB 40
Opening Hours: 09:10 to 17:00
Bus Lines: 914 and Tourist Bus 5 at the East Square of Xian Railway Station
Xian City Wall
The main magnet of Xian is the city wall, which is the most complete city wall that has survived in China as well being one of the largest ancient military defensive systems in the world. It was enlarged in Ming Dynasty (1368-1644) from the city wall initially built in Tang Dynasty (618 -907). Now it is 12 meters tall, 12-14 meters wide overing 14 kilometers in length with a deep moat surrounding it. You can walk, even cycle on the wall. Its south gate is the most largest with a suspension bridge. Most of the tourists choose the south gate for sightseeing.
Entrance Fee: RMB 40
Opening Hours: 08:00 to 21:30 (Spring and Summer)
08:00 to 19:00 (Fall and Winter)
Xian Muslim Quarters and the Great Mosque
The Xian Muslim Quarters is just located behind ( north of ) the Drum Tower. The Xian muslim quarters is a delightful place you will never miss! The famous Great Mosque is located in the Muslim Area. For the tourists coming here, the bazaar in the Muslim area is most attractive with a wide area of stalls selling everything. The streets and walkways are full of life. The shopping is great, very cheap and some unusual items we will seldom see anywhere else in China. The Great Mosque in Xian is one of the oldest, largest and best-preserved Islamic mosques in China. Unlike most mosques in Middle Eastern or Arab countries, the Great Mosque of Xian is completely Chinese in its construction and architectural style, except for some Arabic lettering and decorations.
Entrance Fee: RMB 25
Bus Lines: Take bus no.4, 6, 7, 8, 11, 12, 15, 26, 29, 32, 43, 118 and get off at Drum Tower Station
Bell & Drum Towers
In Chinese history from Ming Dynasty, each city had a bell tower and a drum tower. The bell was sounded at dawn and the drum at dusk each day in ancient time, a means of telling time. Xian was not exception. The Bell Tower and Drum Tower of Xi’an date back to the Ming dynasty (1368-1644). The two are located in the center of the Xian city connecting the four roads from east, south, west and north within the city wall. Atop the Bell Tower you will have a panoramic view of the Xian City; atop the Drum Tower you will have a bird’s eye view of the Muslim Quarters.
Entrance Fee: RMB15 (Bell Tower) ; RMB 20 (Drum Tower)
Opening Hours: 09:10 to 17:00
Bus Line: Take bus no.5, 60, 107 or 124 and get off at Drum Tower Station.
Shaanxi Provincial History Musuem
If you love Chinese history, Shaanxi Provincial Museum is a must on your Xian trip. It is one of the four largest museums in China ( the other three are Forbidden City Museum, Shanghai Museum and Henan Provincial Museum. You need to reserve your ticket though it is free of charge. It is situated 1km away, northwest of the Big Wild Goose Pagoda. It is a giant architectural complex in the Tang-dynasty style. It occupies an area of 70,000 square metres, and the construction area being more than 50,000 square metres. It focuses on the highlights of the Shaanxi culture and depicts the development of the Chinese civilization.
Entrance Ticket: Free
Opening Hours: Tuesday-Sunday:
9:00 to 17:30 (Nov.15 to Mar.15)
8:30 to 18:00 (Mar.16 to Nov.14);
Closed on Mondays
Bus Lines: Get off at Guihhua Road Bus Station by taking bus 5, 19, 24, 26, 27, Tourist Bus No.6, and No. 8.
Big Goose Pagoda
Big Goose Pagoda is one of the oldest structures in China. Originally Big Goose Pagoda consisted of a brick structure of five storeys and was about 60 meters high. First built in 589A.D.in the Sui Dynasty. Between AD 701 and AD 704 during the reign of the Empress Wu Zetian five more storeys were added to the pagoda making ten in all. Unfortunately it was damaged during World War II and reduced to seven storeys, which is as it remains today. The Big Goose Pagoda is situated in the Da Ci’en Temple, four kilometers south away from the center of the city. It is one of the city’s most distinctive and outstanding landmarks, possibly the most beautiful building left in Xian today.
Transport: Bus 5 21 22 23 24 27 30 34 41
Opening time: Daily 9:00am to 5:00pm;
Admission Fee: RMB 25
Forest of Stone Steles
Xi’an Forest of Stone Tablets was originally built in 1087. The Forest of Stone Steles in Xi’an holds a big collection of steles in China. It is a classical courtyard styled structure at the site of former Confucian Temple in Sanxue Street, Xian, close to the south gate of Xi’an City Wall. The museum has an area of over 30,000 square meters. It is one of the centers of ancient Chinese stone-engraving classic. It is also the center of the works of art of noted calligraphers of past dynasties. The numerous standing steles likens a forest, hence the name ” Forest of Steles”. With a history of over 900 years, it is an art treasure well known at home and abroad.
Transport: bus 23 40 221 222 302 309 402
Open time: Daily 9:00am to 5:30pm;
Admission RMB: 30 per person
Hanyang Tombs (Mausoleum of Western Han Emperor Liu Qi)
It is the forth emperor - Jing Emperor’s tomb in Han Dynasty (206 BC–AD 220) which was opened in 2001 and is famous for its rich collecion of the terra-cotta figurines and animals. Actually his tomb is not opened yet. What we see on the exhibition hall are artifacts from his main tomb’s surrounding burial sites. Hanyang Tomb is about 20 Km away from Xian airport, 30km north of the downtown Xian. For many tourists, Hanyang Tombs are more like a hidden gem!
Entrance Fee: RMB 90
Underground Palace: RMB 35
Opening Hours: 8:30-17:30
Bus: Tourist Bus 4 and 10
Tour-Beijing.com is 10 years old in the year 2010. That means we have survived in the competitive internet tourism environment for 10 years. People trust us and we trust people. We survive because we believe:
1. Be honest
2. Be transparent
3. Collaborate
4. Don’t be evil
———————————–
Below is the original email from Spector:
Dear Daniel Li,
Hi, I have been trying to get an answer to my emails and have been very frustrated as to getting no reply. For the past week I have been trying to find out how I can pay for the tour I have signed for and paid half, when I get to Beijing March 29, 2010.
Spector
———————————–
This is my simple reply:
Dear Spector,
Awfully sorry for our slow response to your previous email!
Your frustration enlightens us how to improve our service, especially during the China week-long holiday (Feb 14-20, 2010) for Chinese new year. We will double our efforts to upgrade our travel service. Thanks for your feedback!
As for your case, I will talk to Ms Joy Guo and you will definitely get our reply tommorrow morning.
Sorry again for the delayed answer!
Have a nice day!
Daniel Li
Much thanks for your kind feedback on our service regarding your Beijing airport transfer!
I have just looked into the matter about the three different emails you have received. We are awfully sorry for the silly and great mistake made by one of our staff!
Please spare me a few minutes to tell you the reason why you have surprisingly got the three crazy emails.
The tour organizers of our tour company are requested to forward their emails to mailto:xinhua( 0)@gmail.com for quality control while sending to their clients. Our quality control department will read each email inside email box — mailto:xinhua(0)@gmail.com to see if the tour organizers have offered good service in terms of pricing, communication, mastery of English, Travel Consulting and so on.
This afternoon our quality inspector didn’t find the three emails that should have been forwarded to mailto:xinhua(0)@gmail.com for quality control. The inspector urged the tour organizer to forward the three emails. The tour organizer suddenly understood that she had made a silly and serious blunder due to negligence - When she wanted to forward the three emails to mailto:xinhua(0)@gmail.com, her outlook showed the default client’s email - mailto:xtine(0)@googlemail.com ( this is your email ) instead of mailto:xinhua(0)@gmail.com ! She thought she had only had one default email beginning with “X”, but the fact is that your email mailto:xtine(0)@googlemail.com also begigns with “X”, which has been become a default email in her outlook too!
So she thought all the three email had been forwarded to mailto:xinhua(0)@gmail.com , but actually they all had come to the default email mailto:xtine(0)@googlemail.com!!
Hope you can understand what I have said above. Thanks for your complaint, which have enlightened us on where we should improve our work! Please accept our deep apology for the silly mistake caused by negligence.
As for the RMB 200 rising to RMB 214, it is mainly due to the credit card service charge. Maybe she has failed to get across to you.
Beijing Xinhua International Tours is a reliable tour company based in Beijing. We are quite serious with our work and have won a wide recognition.
Your kind feedback is much appreciated! We are going to offer you RMB 100 for the airport transfer - half the original price RMB 200.
Hope you will come back and give us a chance to remedy the error.
The tour organizer will contact you tomorrow!
Best regards,
You can NEVER blame the customer, that YOU haven’t delivered what you should.
We have NOT just missed 2 things at the NIGHT ILLUMINATION TOUR. The only thing we saw on our drive back from the dinner to the hotel was 13 minutes on the business street.
Yes we used your service on that night, because we already have payed for the dinner and the transport back to the hotel for the 3 day tour arrangement – but that has nothing to do with the NIGHT ILLUMINATION.
1: We didn`t know – that the drive back from the dinner had anything to do with Illumination tour.
2: Sabrina (our tour guide) knows, that we have taken more than 300 pictures during the tour together with her, so you think we should have told her, that we want to take pictures. Ridiculous!
You have stolen our money – and you do not even want to recognise it. May your soul burn in hell – soon.
The original email sent to me by Mr.Bache:
Second – What is your opinion of the service I have got from the company?
Third – I would like to have the e-mail address to the owner of the company, and talk to him, before I go into the blog on the internet, to write about my experience with tour-beijing.
Holland
It is such a delight to have friends coming from afar!
General Manager
Internet Tourism Center of Beijing Xinhua International Tours
http://www.tour-beijing.com/
Email: manager@tour-beijing.com
General Manager
Internet Tourism Center of Beijing Xinhua International Tours
http://www.tour-beijing.com/
Email: manager@tour-beijing.com